ESTRATÉGIAS INDIVIDUAIS E ORGANIZACIONAIS PARA O GERENCIAMENTO DE CONFLITOS NA SAÚDE: REVISÃO DE ESCOPO

Authors

DOI:

https://doi.org/10.18471/rbe.v38.55776

Keywords:

Health Services Administration, Conflict, Psychological, Health Management, Negotiating, Health Personnel

Abstract

Objective: To characterize the individual and organizational strategies used to manage existing conflicts within the health team. Method: This is a scope review study. The search for evidence took place from February to May 2023 in databases: BDENF, CINAHL, LILACS, MEDLINE via PubMed and Scopus. Results: The final sample consisted of 28 articles, presented in two categories 1) Individual Strategies and 2) Organizational Strategies. The following stand out as individual strategies: development of communication skills, empathy, self-knowledge, emotional intelligence, respect; and organizational strategies, the need to implement preventive strategies and proactive conflict management, including training and capacity building. Conclusion: Conflicts are inevitable in complex environments such as healthcare, where different perspectives, interests and expectations meet. Therefore, it is essential to adopt proactive measures to identify, mitigate and resolve conflicts constructively in the field of health.

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Author Biographies

Carolina Cassiano, University of São Paulo

Doutoranda em Ciências pelo Programa Interunidades de Doutoramento em Enfermagem da Escola de Enfermagem de São Paulo. Possui Graduação em Enfermagem, Mestrado em Psicologia e Especialização em Gestão e Auditoria em Serviços de Saúde. Integrante dos Grupos de Pesquisa: "Ciclos de Vida, Família e Saúde no Contexto Social" (CIFACS-UFTM) e "Laboratório de Pesquisas em Gestão de Pessoas e Competências Profissionais" - Universidade de São Paulo (USP). 

Sílvia Helena Henriques, University of São Paulo

Graduada em enfermagem.  Mestre e Doutora em enfermagem. Professora Associada pelo Departamento de Enfermagem Geral e Especializada, da Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo. Vice-presidente do Programa de Pós-Graduação Interunidades de Doutoramento em Enfermagem da EE-EERP-USP; membro do Comitê de Ética em Pesquisa do Centro de Saúde Escola da Faculdade de Medicina de Ribeirão Preto/USP, Membro da Comissão do Observatório de Recursos Humanos da Escola de Enfermagem de Ribeirão Preto/USP. Líder de Grupo de pesquisa Laboratório de pesquisas em gestão de pessoas e competências profissionais; Membro do Grupo de Pesquisa NUESAT e do Centro de Estudos e Pesquisas sobre Hospital e Enfermagem. Membro da Rede de Enfermagem em Saúde Ocupacional -Red ENSO-Brasil.

Denise Maria Osugui, University of São Paulo

Possui graduação em Enfermagem pela Universidade Federal de Alfenas. Especialista em Administração Hospitalar, Docência do Ensino Superior e Cardiologia em Enfermagem. Mestrado em Enfermagem e doutoranda pela USP de Ribeirão Preto no Programa Interunidades da EERP. Atualmente professora da Pós-graduação do Centro Universitário do Sul de Minas em Urgência e Emergência/ Cardiologia. e na Faculdade Pitágoras de Poços de Caldas no curso de Pós-graduação em Urgência e Emergência/ Cardiologia e coordenadora de enfermagem como RT do Hospital Regional do Sul de Minas - Varginha.

Sonia Maria Kalckmann de Macedo, University of São Paulo

Enfermeira Doutoranda em enfermagem Ensino, Pesquisa e Inovação. Mestre em enfermagem pela Universidade Federal do Paraná, especialista em Urgência e Emergência Gestão e Auditoria em Saúde Cursando MBA em Gestão, Inovação e Serviços de Saúde. 

Luan Gagossian Savóia, University of Ribeirão Preto

Possui graduação em Psicologia pela Universidade de Ribeirão Preto. Atua como orientador de família e terapeuta na Clínica Lúdica, em Ribeirão Preto - SP e realiza especialização em Clínica Analítico-Comportamental pela Faculdade Psicolog (2022). Membro do Laboratório de Pesquisas em Gestão de Pessoas e Competências Profissionais.

Laura Andrian Leal, University of São Paulo

Graduada em Enfermagem pela Escola de Enfermagem de Ribeirão Preto. Doutora pelo programa Interunidades da Escola de Enfermagem de Ribeirão Preto, Universidade de São Paulo (USP). Mestre em Ciências, especialista em Urgência e Emergência e Terapia Intensiva, Auditoria em Saúde e em Gestão Pública. Atualmente é docente do Centro Universitário Municipal de Franca, membro do Grupo de Pesquisa "Centro de Estudos e Pesquisas sobre Hospital e Enfermagem" e do "Laboratório de Pesquisas em Gestão de pessoas e competências profissionais" da USP e Gestão, Formação, Saúde e Trabalho da Universidade Federal de São Carlos.

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Published

2024-09-10

How to Cite

Cassiano, C., Henriques, S. H., Maria Osugui, D., Maria Kalckmann de Macedo, S., Gagossian Savóia, L., & Andrian Leal, L. (2024). ESTRATÉGIAS INDIVIDUAIS E ORGANIZACIONAIS PARA O GERENCIAMENTO DE CONFLITOS NA SAÚDE: REVISÃO DE ESCOPO. Revista Baiana De Enfermagem, 38(.). https://doi.org/10.18471/rbe.v38.55776

Issue

Vol. 38 (2024)

Section

Review

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